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Ask & Answer Ask & Answer
Choose from one of the following topics:
  1. How do I order?
    Want to order something, you choose the product you want to order and click the buy now button. On the next page you can enter the amount you wish to order and then click the button in the shopping cart. Click back if you want to order more from the same category. You will return to the category where you have ordered from you last. Are you finished shopping! Then you can right on top of content shopping to the content of your articles placed to look again at whether checkout to proceed to the checkout. Here follow the remaining steps to complete your order. Choose new customer when you first ordered from us, creating a personal profile for you, or choose a returning customer. After some time you will receive a confirmation e-mail.
  2. Spaarpas
  3. What are the shipping costs
    See Shipping for details. There are some products that do not fit through a letterbox and that this package can be sent only if it is automatically determined. For other countries have different shipping costs. To all other countries before shipping the specified.
  4. How`s the pay?
    There are several ways to pay us:
    IDEAL easy and secure
    Through PayPal
    Forward transfers

    data necessary for proper payment is in the order confirmation sent.
  5. I forgot to order something?
    If you have forgotten something in an order you just placed. Simply create a new order and you might decide to "Your message to us" to indicate that an additional order goes. This will allow us together into a single order. Then on the next shipping choice> order additional shipping costs will then come to € 0.00, and you can just choose to make your payment you expect from us. Please note, if you do re-orders and shipping out as a package than the previous shipping, you may get from it, so you do not pay shipping twice but just once.
  6. How long is the delivery of an order?
    Every order, if possible within 5 business days. If something is not in stock are listed on the invoice. The article is missing in notes held by us and free shipping afterwards. Should we prevent the subsequent delivery within 14 days to comply or we`ll give you about an e-mail.
  7. Can I enter a PO Box as shipping address
    No, we do not ship to a PO Box vezendingen.
  8. Provides The Blue Wire outside the Netherlands and what are the costs?
    We deliver all over Europe. For foreign orders, a minimum order value of € 30.00. Postage to Belgium and Germany to 5 kg. € 14.95. For orders to other countries before shipping specified. after receiving a message from you accept the packet is sent.
  9. Send Button after those items are not in stock
    If we order is not completely stocked have sent the order anyway and we note the missing items as backorder. This is backordered as soon as possible and of course without shipping. We were the subsequent delivery within 14 days of the national spring will send you an e-mail us.
  10. Where can I contact with questions or to receive an order?
    You can always go to e-mail the blue wire Contact us with questions or comments about the received order. Try to have as much information to decide what`s going on. We will get back as soon as possible.
  11. If I separate order and via the internet shop I pay shipping
    No: if you order from the shop separately and additionally places an order through the mail, you pay no shipping costs by paying only a small shipping charges may come as no longer as letter can be sent only if a packet should sent. Then you can view the previous shipping the new deductible. We add the two together in an order or shipment. It is nice to get the additional order converts there, indicating the order of your earlier order. in order to avoid mistakes.
  12. Where can I find general information?
    For any questions please visit the e-mail from the blue wire Contact us.
  13. Are the prices in shops and on the internet right?
    It is intended that the prices are equal to those in the store. There may sometimes find irregularities in the implementation of any price changes by the time this takes is.
  14. The Blue Wire Has a catalog
    Unfortunately we have no catalog. Every week new items placed on our website in various categories. Our range is much larger. Looking for an article that does not occur in our store, please send an email to the blue wire Contact us. Then we look if we have it in stock so you can order them easily. You will also receive an email with the link to our shop where you can find the product.
  15. Can I return items?
    You can always return items with prior consultation. Telephone or e-mail. You`ll get a return number from us and this song sets up the address on the package. But please stick enough stamps. Items ordered separately, not from our permanent collection, and the books in our catalog may not be returned.
  16. How can I find a particular item?
    At our store you will find links above the search engine. Type your desired product name or atrikelnummer and click search. The one about using products are now come into view. Nothing was found! try an alternative search.
  17. Will the colors match?
    Color Variations are always possible. The reflection of the light is never right. The color adjustment on computer monitors sometimes show abnormalities with reality. The best results are achieved with a 32-bit color setting (or 16 bits).
  18. Pick up
    You can also order in-store pick up. Once an order is placed, you get a call or e-mail when the goods can be collected. If you prefer a different time or day like you can also specify in the notes when ordering. This is provided for 15.00 hours ordered and stocked in 95% of cases the next day. Payment in cash only store or pin or you can choose one of our payment methods in our shop.
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